Terms of Service

GOLD CREEK LODGE
Guest Check In Policies and Procedures

 

Thank you for choosing to stay with us at Gold Creek Lodge. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.

CHECK-IN: Check-in time is any time after 4:00 PM (not guaranteed due to high volume of occupancy). If you arrive earlier the we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. Gold Creek Lodge will make every effort to honor special requests (such as a specific floor or room number, adjoining rooms, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

CHECK-OUT: Check-out is at 11:00 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

PET POLICIES: We do welcome pets that are well behaved and under owner supervision while on the lodge grounds. Limit is one pet per party. For hotel guests, there is a $25 non-refundable pet deposit cleaning fee due upon check in. For RV site and Tent site guests, there is a $5 dollar non-refundable pet deposit fee upon check in. Owners are expected to pick up after there pets. All pet owners will be solely responsible for any damages or injuries caused by the pet while on lodge grounds. Unruly or aggressive dogs are not welcome, and may be required to leave the property should a violation occur.

BOOKING POLICY: A 50% deposit is required to make initial reservation.

CANCELLATION POLICY: For any cancellations 30+ days prior to check in date, guest will be given a full refund. For any cancellations made two weeks prior to check in date, guest will be given a 50% refund on their deposit. Any cancellations made less than two weeks prior to check in are non-refundable.

DEBIT CARDS: If you choose to use your debit card at check-in the resort will place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.

CASH PAYMENT: If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes and fees upfront. A $100.00 deposit per night is required and will be returned to you on your departure date.

RESORT TOURISM FEE/ CITY STATE TAX RATE: 6% state tax and 2% lodging tax

SMOKING POLICIES: Smoking is prohibited in all public areas of the hotel, including inside all lodge rooms and the restaurant. (a $250.00 fine will be applied for smoking in the lodge or restaurant.) Smoking is allowed outside, at least 20 feet away from all buildings.

AGE RESTRICTIONS: Guests must be 21 years or older to check in without a parent or legal guardian.

MAX OCCUPANCY POLICY: For Lodge rooms, the max occupancy per room is 4. There is a $25 charge per person, per night for any additional guests over 2. For RV Sites, the max occupancy per site is 6. There is a $10 charge per person, per night for any additional guests over 4. For Tent Camping Sites, the max occupancy per site is 6. There is a $5 charge per person, per night for any additional guests over 4.

PROMOTION POLICY: If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.

NO IN-ROOM PARTY POLICY: Gold Creek Lodge enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.